Virtualization of government‐to‐citizen engagement process: Enablers and constraints
Paper by Joshua Ofoeda et al: “The purpose of this study is to investigate the factors that constrain or enable process virtualization in a government‐to‐citizen engagement process. Past research has established that most e‐government projects, especially in developing countries, are regarded as total failure or partial failure.
Citizens’ unwillingness to use government electronic services and lack of awareness are among some of the reasons why these electronic services fail.
