Have you ever noticed that Airbnb stays tend to resemble each other quite a bit, regardless of whether you are staying in, say, London or Lisbon? If so, this is no coincidence. In this blog post, Dr. Georg von Richthofen describes the strategies and tactics which platforms such as Airbnb use to manage service providers in the sharing economy and create distinctive customer experiences.
The post Shaping the Airbnb Experience: How platform executives manage their service providers appeared first on HIIG.
