Opening the Black Box: When Does Transparency in Artificial Intelligence (AI) Matter for Consumers?
Artificial Intelligence (AI), defined as a machine that can display and mimic human-like (i.e., cognitive, affective, and physical) intelligence, usually comes in the form of an algorithm, program, software, machine, or system. AI’s exponential growth in the past two decades has led to AI increasingly impacting our daily lives in more ways than one, whether we are aware of this or not.
