Tod Newcombe at GovTech: “The Digital Communities Special … June 2017 report explores the idea that the tech that drives 311 can help government deliver an Amazon-like experience.
PART 1: 311: FROM A HOTLINE TO A PLATFORM FOR CITIZEN ENGAGEMENT
PART 2: CLOUD 311 POPULARITY GROWS AS CITIES OF ALL SIZES MOVE TO REMOTELY HOSTED CRM
PART 3: THE FUTURE OF CRM AND CUSTOMER SERVICE: LOOK TO BOSTON
PART 4: CRM USE IS GAINING TRACTION IN LOCAL GOVERNMENT — HERE ARE THE NUMBERS TO PROVE IT…(More)”.
Full Post: The Age of Customer.gov: Can the Tech that Drives 311 Help Government Deliver an Amazon-like Experience?
